Privacy Policy
Last updated: 10 November 2026
This policy explains how Balo Trade (“we”, “us”) uses personal data when you visit this website, send a request through the form, write to us or call us. It is written under Regulation (EU) 2016/679 (General Data Protection Regulation, “GDPR”).
1. Controller
The controller is Balo Trade, Mazurska 3, 05-820 Piastów, Poland, NIP PL5342718140, director: TOMASZ JAROSŁAW BŁAUT. E-mail: balotrade@op.pl, phone: +48 661 470 132.
2. What data we process
- Requests sent through the form: the devices you are interested in, the type of your home, its approximate floor area and your city or town if you give them, your name, your e-mail address and/or phone number, your preferred way of contact, your message and the date and time of the request.
- E-mail and phone: your name, contact details and the content of your message or call.
- Technical data: when the site is delivered, our hosting provider processes your IP address, browser (user agent), the page requested and the time of the request, for security and delivery of the site.
When you press “Send request”, the details you entered are stored in a database hosted by Cloudflare so that we can reply to you. To protect the form against abuse, a salted one-way hash of your IP address is stored with the request; the IP address itself is not stored.
3. Purposes and legal bases
- To reply to your request, visit your home if you ask us to and prepare an offer — Article 6(1)(b) GDPR (steps taken at your request before entering into a contract).
- To answer other questions, keep our correspondence in order and keep the website and the form secure — Article 6(1)(f) GDPR (our legitimate interests in running the business and the site).
4. How long we keep data
We keep requests and correspondence as long as needed to deal with the enquiry. Requests sent through the form are deleted from the website database automatically 12 months after they arrive. Where a purchase follows, we keep the documents required by tax and accounting law for the periods that law sets.
5. Who receives data
Cloudflare, Inc. hosts and delivers this website and stores the requests sent through the form, as our processor and on our behalf. E-mail and telephone providers deliver the messages and calls you send us. We do not sell personal data and do not share it for marketing.
6. Transfers outside the EEA
Cloudflare may process technical data and stored requests outside the European Economic Area, including in the United States. Such transfers rely on the EU-US Data Privacy Framework where the recipient is certified, or on the European Commission’s Standard Contractual Clauses.
7. No cookies, no tracking
The website sets no cookies and uses no analytics, advertising or tracking tools. There is no profiling and no automated decision-making. See the Cookie policy.
8. Your rights
Under Articles 15–22 GDPR you have the right to access your personal data, to have it corrected or erased, to restrict its processing, to data portability and to object to processing based on our legitimate interests. To use these rights, write to balotrade@op.pl.
9. Complaints
You have the right to lodge a complaint with the supervisory authority: President of the Personal Data Protection Office (UODO), ul. Stawki 2, 00-193 Warszawa, Poland, uodo.gov.pl.
10. Changes
We may update this policy when the website or our processing changes. The date at the top shows the current version.